BNI Message that doesn't show in messages

Mr Ian Elcoate

January 20, 2022 13:41

I received an email from

bni.notifications@bniconnectglobal.com

from a member of another chapter that has no detail about who it is from other than a name (no other contact details) and there are no messages in my inbox on Connect. How is this possible? Surely should include their contact details in the message automatically and appear in my inbox?

 

Thanks

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• Official comment

  

  Jeremy Walsh

  January 20, 2022 14:07

  Great to hear from you, hope all is well!

  Can you please review the 4th video in this series:
  Help! Someone is spamming me in BNI Connect!
  https://www.schoox.com/1705835/bni-online%E2%84%A2-education-moments

  Here is an "offline" copy of the video if you cannot access it through BNI U:
  https://www.dropbox.com/s/pp9f9ltzf4hajkp/SpamMessages.mp4?dl=0

  This unsolicited message is the result of a person clicking on the SEND MESSAGE link (http://screencast.com/t/PejOzkBTDR8B ) on the member's public profile that is part of the national, regional and chapter websites. Kindly note that BNI Connect has put measures into place to be sure that this is a real human reaching out to the member and not a spam-bot or other automated function. For example, although this goes to the member's email address, that is NEVER shared with the sender - rather they are filling out a form on the website and sending it that way, with a CAPTCHA code to make sure they can't script the message.

  The ability to receive these kinds of messages is an OPTIONAL part of the BNI Connect profile that every member has the ability to turn off should they wish to do so. The option to turn this off is located on the CONTACT DETAILS tab of the BNI Connect profile - to the right of the email address is a check box labeled "send email through website". Once unchecked, the "send message" link disappears on all public pages for that member. In addition, should they wish to be excluded from the public website completely, they can do so with the very top option on that page for "Show me on BNI Public Websites" which, when unchecked, will remove them from the national, regional and chapter pages. Here is a guide to updating the profile, including these changes: http://support.bniconnect.com/hc/en-us/articles/219066397-Completing-Your-Member-Profile

   
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  Mr Ian Elcoate

  January 20, 2022 14:17

  Hi Jeremy and thanks for getting back to me.

  I'm happy to allow other members to contact me but there doesn't seem to be a need for them to add their contact details nor link to their profile which seems strange. In this case it wasn't too difficult to track down who it was simply from their name but I think it would be better if there was a requirement on the message for the sender to include their email address (or this to be automated using their profile email)

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  Jeremy Walsh

  January 20, 2022 14:54

  Note that this is a form on a PUBLIC website, not within BNI Connect.  Entering the email address is part of the form and it is set as the REPLY TO address.  If you just hit reply to the original message it will insert their email.

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