BNI app

Miss Evangeline Adiong

October 09, 2018 23:11

BNI Connect app don't give immediate update of new entry in slips and it is difficult to navigate and I can't get reports. I don't feel it's worth of what I am paying. Just really frustrating that it is being put as a highlight in membership.

0

• Official comment

  

  Jeremy Walsh

  October 11, 2018 17:47 Edited

  Great to hear from you, hope all is well!

  FIRST: I am sorry to hear that you feel that the app isn't "worth it".  We would love to hear your specific suggestions and feedback to make it even better.  We still are in the early stages of this software and are using THIS FORUM of suggestions as our primary source of finding out what people need and want! 

  For example we just released printing of the slips and - based on user feedback - the home screen is being modernized which will allow further functionality to be added more easily.  We are looking forward to constant innovation and definitely listen to everything that is said.

  When it comes to the data entry piece....

  When slips are entered, they are put into the PALMS report queue for the next upcoming meeting. Once the chapter VP has completed and submitted the weekly PALMS report entry (to mark attendance and enter additional data, such as paper slips), the slips status will be changed to "completed". This usually happens within a week of the chapter meeting. If there are additional slips from previous weeks still appearing as DRAFT, please speak with your VP, Director Consultant, or Regional Office to discuss getting those past reports submitted properly.

  Note: in the case of a cross chapter referral, 121 or TYFCB, this is also dependent on the other chapter completing their weekly PALMS report.

  If you feel this isn't the case and there is some other issue, we will need to have some "evidence" in order to track the issue down. To help us troubleshoot to please ask them to the following:
  1) Log into BNI Connect website at www.bniconnect.com
  2) Open up the Review My TYFCB\121\Referral reports on the home page
  3) Export or print that to PDF
  4) Send that to us

  From there we can fully trace the details to see where it might be showing or not. Without that there is no good way to track it as we do not have access to those reports for the member, even as sysadmins .

  Hope this helps!

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