BNI Connect Updates

Mr David King

July 23, 2018 15:45

When BNI Connect is updated why do I have to lose the connection to the app? I know it’s a pain for people to re enter their usernames and passwords

0

• Official comment

  

  Jeremy Walsh

  July 26, 2018 17:51

  @david - normally, you shouldn't be losing connection to the app during an upgrade.  Over the past few months we HAVE lost connection a number of times, but that was due to other issues we were having in the system and having to do urgent patches that required restarting a lot of services that don't normally get restarted.  That said, if this continues to be an issue, the next time it happens please submit a support ticket and we will look at it in "real time".  This suggestion forum is only monitored once every week or two.

  Please submit a support ticket by going to http://support.bniconnect.com/hc/en-us/requests/new. 

  Hope this helps!

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