Unable to login

Mr. Allan Lau

May 31, 2018 10:27

Hi Jeremy,

I received multiple reports that members are unable to login on mobile app. It either bounces back out or stuck with a loading icon.

I can login, but the session ended once and I have to login again.

0

• Official comment

  

  Mr. Stephen Schwartz

  June 01, 2018 11:38

  Hi Allan and Nick.  If this continues I suggest uninstalling the mobile app and reinstalling it.  While I consider this the sledgehammer approach, it will probably work and save people time and headaches.  If anyone continues to have challenges, please have them open a ticket with support by going into BNI Connect on the web and clicking the question mark in the upper right hand corner of the screen. Thanks!
• 

  Mr. Nick Morea

  June 01, 2018 11:24

  I’m experiencing the same with some of the members in my chapter

  -1
• 

  Mr. Allan Lau

  June 01, 2018 13:13

  Hi Stephen,

  We did. It didn't work. So, for now, I am advising them to fall back to web.

  Will ask them to submit support ticket individually.

  Thanks.

  0

Please sign in to leave a comment.