Thank you for the business
Would it be possible to see when and by who we are thanked for business...I am sure some people are not thanking and it would allow follow up even if the individual value is excluded!
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Official comment
Great to hear from you, hope all is well!
The TYFCB slips online was modeled directly inline with the official paper slips program in BNI. In the paper version, the TYFCB is an anonymous entry (for many reasons, some of them for client confidentiality).
From the BNI Slips document (http://support.bniconnect.com/entries/40561363-BNI-Slips-Program-Overview):
Note: By assigning this amount to the person who gave the referral resulting in the business, this
will preserve confidentiality of each individual’s income. In addition, this will show each member’s value as a “referral giver” to the other members of the chapter.Although a notification and\or seeing both sides of the transaction may be desired by some, it could be "illegal" for others. Most notably this could cause doctors, lawyers and other professionals to not be able to participate in the TYFCB process.
In the meantime, the best way to make another member aware is by letting them know and, if there is mutual agreement, announcing it during the "I have" portion of the meeting.
Hope this helps!
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Hi Jeremy,
first of all, thank you for all your hard work and dedication to helping us with BNI Connect.
Just wanted to chime in on that topic after several members of my chapter asked me about this topic.
I fully understand why the amount of money for TYFCB should be kept undisclosed but I don't see why the number of TYFCB slips should be kept secret.
Where is the harm in having a list with the people who have used BNI Connect to thank us and the number of times that did so?
Like Ben said, it would be very helpful in actually finding out with whom we should have a follow-up conversation.
And not only because they haven't thanked us officially yet, but also when they're actually thanking us more than we think, for instance when our initial referral started referring them and generate second-level business.
So to summarise, I don't think an e-mail notification and even a virtual slip is what we actually need or even want.
What would be useful is a rather simplified report, which would give us a 2-column list with the members who thanked us and how many slips between a chosen start date and end date.
What do you think about this?
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I would like to add my voice to this thread. This has always been a major concern of mine. I do see the need for confidentiality in many cases, and will not try to argue that point ... but I digress. In my opinion, the need to "count" TYFCB is still essential.. There are two reasons for this:
(1) As Mr. Schreurs points out, above, providing us with the ability to track TYFCB entries (even as a "count" .. not a dollar value) allows us to follow-up with -- and hold accountable -- those members to which we are providing successful referrals so that we receive the appropriate recognition for being a valued member of our respective chapters. This is the ultimate goal of being a BNI member: receiving AND GIVING successful business referral from (and to) our fellow members. No other stat is as telling.
(2) Members, chapters -- and even BNI as an organization -- are (is) measured by TYFCB dollars. But as a metric, this can be very misleading. Clearly, certain professions earn more per transaction than other professions. But if TYFCB is measured only in the dollar amount of the transaction, then recognition can end up seriously unbalanced. Take for example, a residential realtor (Member-A): let's say Chapter Member-B makes a referral to Member-A that results in $750,000 real estate transaction, and Member-A posts a $22,500 TYFCB. But what if that's the only successful referral that Member-B makes in an entire year? Now, let's say that Member-C is a chiropractor, who charges $100 per session, and over the course of a year Member-D successfully refers twelve different clients, who -- cumulatively -- purchase thirty sessions from Member-C. Member-D would only get credit for $3,000, but I would argue that Member-D is far BETTER contributor to the chapter than is Member-B.
Let me suggest a couple of changes to how TYFCB is currently reported:
(1) add a new field that records date business closed; this field would NOT be required (as it's use could take away from anonymity); but it could help the individual entering the business better track/summarize their BNI-referred business, especially if they are unable to enter TYFCB on the day it occurred. In the "Review My TYFCB Slips" report, the user would be able to search entries based on one of two EITHER choose which date ranges: the date of entry (which is what is currently available); OR the date the business was transacted. Additionally, the report would need to add this field as a new column, on which the data could be sorted.
(2) in the table(s) in which PALMS data is stored, a new field needs to be added (TYFCB_count); this field would increment by one for every TYFCB transaction that was recorded. and therefore show the count of transactions which resulted in closed business.
(3) a new report would need to be created (similarly to what was suggested in another post). This report could be named "Track Your TYFCB Received Online" and would be available right on the home page between "Track Your Referrals Received Online" and "Review My TYFCB Slips." The criteria for this report would simply be a date range that corresponds to the date entered (not the optional date_business_closed field mentioned above), and the display would include a header and totals row, plus one row for each member -- both current and past (those who were members within the date range specified; if this is feasible) -- and two columns, (a) one for the chapter member name, and (b) another for the count of TYFCB slips entered by each member for YOU. The totals row would add up all transactions (count) in that column.
Thank you for your time, and your great work!!!
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