App issues

Mrs Leigh-Ann Harvey

August 14, 2017 06:51

Good morning.
I am having 2 issues with the new app. When passing on a referral to someone in my chapter and I want to search the name in my contacts my app shuts down. I have to scroll down to get to the referral I want to pass on.
Second is why when I select a contact in my phone in the referral slip why does the number not pull through to the number area under the name. What's the point of having it to connect to my phone book when it does not pull the details through to the relevant areas that need to be populated?
I hope this assists.
Thanks
Leigh-Ann

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• Official comment

  

  Jeremy Walsh

  August 17, 2017 18:04

  @leigh-ann - we have this on the list already for testing and deployment.  We are hoping the fix will be in the next update which we expect sometime later in the week of the 21st.  We are waiting a few days until after the eclipse for good luck  :- )
• 

  Mr. Allan Lau

  August 14, 2017 13:23

  Hi Leigh-Ann,

  Thanks for sending this in. FYI, both are known issues.

  For the crashing issue, developer did a fix in this version (1.3.0). However, isolated cases still come in.

  As for pulling number from phone book, it does work, but it puts the wrong phone numbers in wrong places. The work number is inserted into mobile field, which I believe the work number is empty in your contact.

  So, Jeremy will create a support case for you. Do wait for him to come online next.

  Hope this help.

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• 

  Mrs Leigh-Ann Harvey

  August 17, 2017 18:40

  Thank you for the feedback. I agree wait for after the eclipse ; ) 

  Besides this I think this is a really great app and very user friendly with excellent service

  : )

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